Return & Refund Policy

Last Updated: September 20, 2026

Thank you for shopping with JLN STORE LLC.

We want our customers to have a positive shopping experience. This Return & Refund Policy explains our general procedures regarding returns, refunds, damaged items, incorrect orders, and order cancellations.

Website: https://www.jlnstore.com/
Email: info@jlnstore.com

Returns

Customers may request a return within 30 days of receiving their order, unless otherwise stated for a particular product.

To be eligible for a return:

The item must be unused and in substantially the same condition in which it was received.
The item should be returned in its original packaging where applicable.
Proof of purchase or an order number may be required.
The return request must be submitted within the applicable return period.

To request a return, contact us at info@jlnstore.com before sending any item back.

Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, safety, or other applicable reasons.

Non-returnable items may include:

Used or opened personal care products
Perishable goods
Products that have been damaged after delivery
Items without proof of purchase
Items returned after the applicable return period
Products specifically identified as final sale or non-returnable

Additional restrictions may apply depending on the type of product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

please contact us at info@jlnstore.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or other information showing the issue.

We will review the request and determine the appropriate resolution.

Return Authorization

Please contact us before returning any product.

Returns sent without prior authorization may experience delays or may not be accepted.

Once your return request is approved, we will provide available return instructions.

Return Shipping

Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by law or stated by us.

We recommend using a trackable shipping method when returning products.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

Partial Refunds

In certain circumstances, only a partial refund may be issued.

Examples may include:

Products returned with signs of use
Products missing original packaging or components
Items damaged after delivery
Items returned outside the standard return conditions

Any partial refund will be determined based on the condition of the returned product and applicable law.

Exchanges

If you need a replacement because an item arrived damaged, defective, or incorrect, please contact us at info@jlnstore.com.

Product exchanges may depend on product availability.

If an exchange is not available, we may offer another appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing, fulfillment, or shipping.

If the order has already shipped, you may need to follow the standard return process after receiving it.

Late or Missing Refunds

If you have been notified that a refund was issued but have not received it, please:

Check your bank or payment account
Contact your credit card company or payment provider
Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, contact us at info@jlnstore.com.

Refund Processing Time

Approved refunds are typically initiated after the returned item has been received and inspected.

Banking and payment-provider processing times may vary, so the refund may take additional business days to appear in your account.

Changes to This Policy

We may update this Return & Refund Policy from time to time.

Changes will be posted on this page, and the Last Updated date may be revised accordingly.

Contact Us

If you have any questions about a return, refund, exchange, damaged product, or this policy, please contact us:

JLN STORE LLC
Website: https://www.jlnstore.com/
Email: info@jlnstore.com